Question 1

What is HireXAI?

Accepted Answer

HireXAI is a hiring platform for both sides of the table. Companies use it to run their hiring end to end — a pipeline for each role, a branded careers page, AI phone screening as a stage, and structured feedback from their interview panel. Candidates use it to prepare and get in front of those roles — live mock interviews and one-to-one career guidance with verified working professionals, written feedback after every session, and referrals from interviewers into the companies they work at.

Question 2

How do I create an account?

Accepted Answer

Click 'Sign In' in the top right of the site and choose Candidate, Interviewer or Company. Candidates can register and start browsing immediately. Companies get their dashboard and a careers page the moment they register, and can invite their team from there. Interviewer applications are reviewed by our team before your profile goes live.

Question 3

I applied to a company's job without an account. Can I still follow it?

Accepted Answer

Yes. Create a candidate account using the same email address you applied with, and that application appears on your dashboard so you can follow its progress from there.

Question 4

What does it cost?

Accepted Answer

For candidates, creating an account, building your profile, taking AI skill assessments, browsing interviewers and applying for referrals are all free. You pay only when you book a mock interview or a guidance session, and the price is set by that interviewer — see the Pricing page for how a price is put together. For companies, there are no plans or seat charges yet because there is no billing in the product yet; talk to us about your hiring volume and we'll tell you plainly where you stand.

Question 5

Do I need anything special to join a session?

Accepted Answer

A laptop or desktop with a working camera and microphone, and a stable internet connection. Sessions run in the browser — there is nothing to install. Test your camera and mic before your session starts.

Question 6

What can my company do on HireXAI today?

Accepted Answer

Build a hiring pipeline for each role, publish your roles to a branded careers page and embed that board on your own site, take applications from people who don't have a HireXAI account, run AI phone screening as a pipeline stage, collect structured scorecards from your interview panel, and manage all of it with your team on five permission levels. Anything still being built — such as AI résumé screening, calendar integration and offer approvals — is labelled as in build on the For Companies page.

Question 7

How do I set up the hiring process for a role?

Accepted Answer

Each job gets its own pipeline of up to 15 stages, built from six types: screening, AI screening, assignment, interview, offer, or a stage you name yourself. Every stage has its own settings — instructions, assignment brief and submission window, AI questions and pass score, interview mode and length — and its own candidate email. You can rename and reorder stages later without losing anyone's place.

Question 8

Do candidates need an account to apply to our jobs?

Accepted Answer

No. Anyone can apply from your careers page as a guest with a résumé and answers to your custom questions. They land in the right pipeline with their source recorded, and their résumé is parsed into a profile your team can read.

Question 9

How does AI phone screening work?

Accepted Answer

Add an AI screening stage to a role and set the questions, the call length and the pass score. Candidates who reach that stage are invited to the call, and the score and transcript land on their profile for your team to review. AI does not reject anyone on its own — a person on your team moves every candidate.

Question 10

Can I control what each person on my team sees?

Accepted Answer

Yes. Invite people by email and give each one a role. Founders and admins see everything company-wide, hiring managers and recruiters see only the jobs they are assigned to, and interviewers see only their own interviews. This is enforced on the server on every request, not just by hiding buttons.

Question 11

Can we post our jobs to LinkedIn, Indeed or Naukri?

Accepted Answer

Not directly yet. Today you get a branded careers page, an embeddable job board for your own site, Google for Jobs markup so roles can surface in search, and share links that tag where you posted them so every applicant shows their source. Direct posting to those job boards is in build.

Question 12

How do I book a mock interview?

Accepted Answer

Browse interviewers from your candidate dashboard, open a profile to see their rate and available slots, and pick a time that suits you. You'll get a confirmation email with the details and a calendar link.

Question 13

When can I join the video room?

Accepted Answer

The room opens 10 minutes before your scheduled start time, and you'll find the join button on your dashboard. Joining a few minutes early gives you time to check your camera and microphone.

Question 14

What happens if my interviewer doesn't show up?

Accepted Answer

If neither participant joins within 10 minutes of the scheduled start, the session is marked as a no-show and is no longer joinable. If the interviewer was the one who didn't attend, you are not charged — see the Refund & Cancellation Policy for the full detail.

Question 15

Do I get feedback after the interview?

Accepted Answer

Yes. Your interviewer submits a written evaluation covering technical skill, communication, and problem solving, along with strengths and areas to work on. It appears on your dashboard once they've completed it.

Question 16

How is guidance different from a mock interview?

Accepted Answer

A mock interview simulates a real interview and ends with an evaluation. A guidance session is a conversation — résumé review, a learning roadmap, interview preparation strategy, or advice on changing track. You choose the focus when you book.

Question 17

How long are guidance sessions?

Accepted Answer

Sessions run for 15, 30, 45, 60 or 90 minutes. Each mentor decides which lengths they offer and what each one costs.

Question 18

Can I cancel a guidance session?

Accepted Answer

Yes — you can cancel from your dashboard up to 3 hours before the session starts. Inside that 3-hour window the slot is held for you and can no longer be cancelled online, so contact us if something urgent comes up.

Question 19

What is a referral on HireXAI?

Accepted Answer

Interviewers on the platform post openings at the companies they actually work for, and refer candidates into them directly. It is a real internal referral, not a job board listing.

Question 20

How do I apply for one?

Accepted Answer

Browse open referrals from your candidate dashboard and apply to the ones that fit. The interviewer who posted the opening reviews your application and updates its status, which you can track from your dashboard.

Question 21

Does applying for a referral cost anything?

Accepted Answer

No. Browsing referrals, applying, and being referred are all completely free for candidates. We take nothing from a referral.

Question 22

How do I become an interviewer?

Accepted Answer

Apply through the 'For Interviewers' page with your professional background and résumé. Our team reviews every application by hand against the roles candidates are booking. You'll hear back by email once a decision is made.

Question 23

What does it cost to join?

Accepted Answer

Nothing. There is no joining fee and no listing fee, and our platform fee is calculated on top of the rate you set rather than deducted from it — so the rate you set is the amount you earn.

Question 24

What kinds of interviews do I conduct?

Accepted Answer

Mock interviews and career guidance sessions for candidates preparing for real interviews. You are not conducting hiring interviews on behalf of companies.

Question 25

How and when do I get paid?

Accepted Answer

Add your bank account or UPI ID under Settings in your dashboard. Completed sessions are settled on a weekly payout cycle, and your dashboard shows your pending balance and payout history at any time.

Question 26

Why do prices differ between interviewers?

Accepted Answer

Each interviewer sets their own rate based on their seniority, their domain, and the session length. We don't publish a rate card. Our platform fee is added on top of their rate and included in the figure you see, so nothing extra appears at checkout.

Question 27

Is the price I see the final price?

Accepted Answer

Yes. The amount shown on an interviewer's profile is the total you pay — the platform fee is already inside it. The price is locked to your booking when you confirm it, so a later change to the interviewer's rate does not affect a session you have already booked.

Question 28

Can I get a refund?

Accepted Answer

Yes, in the situations set out in our Refund & Cancellation Policy — including when an interviewer cancels or doesn't attend. That page is the authoritative version and covers the timelines in full.

Question 29

Can I get a receipt or invoice?

Accepted Answer

Contact us with your booking details and we'll send one across. Self-service invoice downloads aren't available in the dashboard yet.

Question 30

How is my data protected?

Accepted Answer

Your data is encrypted in transit over HTTPS and encrypted at rest by our database provider. Passwords are stored as salted hashes and are never readable by us or recoverable in plain text. Access to production data is limited to the people who need it to run the platform.

Question 31

Who can see my profile information?

Accepted Answer

Interviewers you book with see the profile details needed to run your session. If you apply for a referral, the interviewer who posted it sees the details attached to your application. If you apply to a company's job, that company's hiring team sees your application and résumé — and within the company, only the people assigned to that job. Your profile is not sold or shared with third parties — the Privacy Policy sets out exactly what we collect and why.

Question 32

Is company and applicant data used to train AI?

Accepted Answer

No. Résumés and application data belong to the company that received them and are used to run that company's hiring pipeline, not to train a shared model.

Question 33

Are sessions recorded?

Accepted Answer

Sessions may be recorded so you can review them afterwards and so your interviewer can write accurate feedback. You'll be told before a recording starts, and recordings are tied to your account.

Question 34

How do I delete my account?

Accepted Answer

Email us or use the contact form asking for account deletion, and we'll confirm and remove your data. There isn't a self-service delete button in the dashboard yet, so a request to us is the way to do it today.

How can we help you?

Categories

Getting Started

For Companies

Mock Interviews

Career Guidance

Referrals

For Interviewers

Billing & Refunds

Security & Privacy

Still need help?